About the Academic Support Center

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About the Academic Support Center

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About the Academic Support Center

The Academic Support Center (ASC) is a vital component of Medaille College's commitment to academic excellence and to the success of its students.
We offer a wide range of services to assist the student in achieving his/her academic goals. The ASC provides an environment in which students can get extra help, study for a test, work on a class assignment, or enhance basic academic and study skills. Our staff works to promote an environment of academic excellence while fostering success for the individual student. Regardless of your curriculum, the Academic Support Center offers many services that may be of interest or assistance to you.
All registered Medaille students are welcome in the Academic Support Center, whether you're a recent high school graduate, an adult returning to college, a transfer student, or non-matriculated.


Academic Support Center FAQ

Do I have to sign-in to use the computers?

Sign-in is required for all computer use (assignment, internet, printing, and personal use). We keep a record to help us understand of the students’ computer needs.


Do you have textbooks I can borrow?

No, the Academic Support Center does not have a textbook borrowing library.


How long are the tutoring appointments?

Tutoring appointments are 30 minutes long. If the tutor does not have a prior schedule appointment, the session can continue for the next 30 minutes. TRiO, Pathways and students taking online classes may schedule 60 minute appointments. Tardiness will not extend the tutoring appointment. If the student arrives 15 minutes late they may be asked to reschedule.


How do I make and cancel an appointment?

Appointments can be made three ways:

At the ASC front desk - Huber 107

Calling - 716-880-2214



How do I sign out a calculator?

Graphing, scientific, and basic calculators can be borrowed at the ASC counter in Huber 107 with your student ID. Items can be borrowed for 4 hours at a time.


What else can I borrow?

  • Scissors
  • Ruler
  • Protractor
  • Head phones
  • Glue stick
  • Microscopes (Only in the center and the Library)
  • Slides (Only in the center and the Library)
  • Cat skeletal bones (Only in the center and the Library)
  • iPads (Only in the center and the Library)


Who’s my Pathways Coach?

Every Pathways student is assigned a Pathways Coach for the academic year. Each coach will contact their students via email at the start of the school year. Pathways students can also find out who they are assigned to with their student ID at the ASC counter in Huber 107.


Who is my tutor?

Tutors are selected when the student makes their appointment. The student can verify their selection by going to the view/ cancel screen of Accutrack, the appointment software. On the day of the appointment, while signing in, the name of the tutor will flash on the screen. The ASC staff is available to assist the student to connect with their tutor.


Can I take my make-up test at the ASC?

Make-up test are not proctored by the ASC. Students need to work directly with their professor to complete a make-up test.


How do I know if I’m signed-in or if I’m signed-out?

To sign in for an appointment, the student needs to log in with their 8-digit student ID number for both the user name and password. Upon sign-in, a confirmation flashes across the screen with the date, time, subject and tutor’s name. A confirmation also appears upon sign-out, the session duration, subject and date. A tutor evaluation occasionally will pop up before the sign-out confirmation appears. The survey is optional and a great way to give feedback to the tutors.


Am I allowed to take my test at the ASC?

Testing accommodations for students registered with the Office of Accessibility Services (OAS) is housed at the Academic Support Center in Huber 107. Qualified students can complete tests, quizzes, and exams in this separate location.  Students can schedule their testing appointments prior to the date of the assessment with their student ID. Walk-ins are welcome but appointments help ODS prepare for the students’ needs (computer set up, assistive technology, reader assignment, etc.).

Appointments can be made three ways:

At the ASC front desk - Huber 107

Calling - 716-880-2214

Online - http://appointments.medaille.edu

Instructions <<link to online appointment document>>


Can I print up a record of my tutoring visit(s)?

Yes. Students can print out a report of their tutoring session(s) at the Academic Support Center in Huber 107. Specific dates and times can be selected going back as far as the start of the current semester. A staff member will be present to assist the student to print the report up.


What is TRiO and how do I know if I’m qualified

Medaille College’s TRiO Student Support Services (SSS) Program can help! SSS is a federally-funded program whose mission is to help eligible participants graduate with the grades and skills necessary for success at Medaille and beyond. Students admitted to the TRiO program receive free services above and beyond those available to the general college population. Medaille’s SSS Program has served more than 200 low-income, first-generation students per year since 1980. We take an integrated approach, developing each participant’s leadership potential over their time at Medaille. For more information, visit - http://www.medaille.edu/academics/student-success/trio-student-support-services-program


Can I drop off my paper to be edited?

No. If you need assistance with a paper, you must make a tutoring appointment and work with a tutor. A tutor can help you identify grammar mistakes and what you can do to correct those mistakes and learn how to use proper grammar in the future.


When I arrive to the ASC for an appointment, how do I check in?

The sign in station is located at the front desk of the Academic Support Center in Huber 107. Students will sign in on the computer then let the ASC staff on duty know they here. If the student needs help, the staff is available to assist the student with the sign-in process and/ or to make an appointment. They will also introduce the student to the staff they are meeting with.




Michelle HarveyMichelle Harvey:

Michelle Harvey started at Medaille as an intern for the Academic Support Center where she tutored and provided supplemental instruction for accounting, psychology, math and writing courses.  She currently serves as Director of the Academic Support Center which includes the Pathways Program and Office of Accessibility Services (OAS).  In addition, she has taught both the Learning in College and Fundamentals of Mathematics courses. She attended SUNY Geneseo as an undergraduate and received a bachelor’s degree in Psychology and went on to achieve her master’s degree in Student Personnel Administration from Buffalo State College.  She is excited by how much the Academic Support Center has grown over the past several years and the emphasis that Medaille College places on academic achievement and the success of its students.  

One of her favorite things to do in her spare time is travel.  Michelle enjoys spending time with her family.  She is a lifelong resident of Lockport and lives with her husband, son, two Siberian Husky rescues, and Blue and Gold Macaw.



Jennifer Johnson

Genevieve KrulyGenevieve Kruly: 

Genevieve Kruly is the Coordinator of Accessibility Services in the Academic Support Center. She graduated from Canisius College, earning a bachelor’s degree in Education, and University of South Carolina, where she earned a master’s degree in Social Work. Genevieve has experience in advocacy and case management of people with disabilities, and truly enjoys her opportunity to support students at Medaille. In her free time, Genevieve enjoys taking advantage of everything the beautiful city of Buffalo has to offer and spending time with friends, family, and her dog, Winston.


Stephanie AppenheimerStephanie Appenheimer: 

Stephanie Appenheimer is a Student Success Specialist in the Academic Support Center where she co-coordinates the Pathways program and Pathways Peer Mentor program.  She was born and raised in Buffalo, NY. She graduated from Medaille College in 2017 with a Bachelor of Science in Criminal Justice. When she was a student, she was involved in the Student Government Association, Student Activities Board, and worked in Undergraduate Admissions and Academic Advisement. After graduating, she began working in the Office of the Registrar where she was able to develop new skills and learn more about the college. She began working in the Academic Support Center in the Fall 2019 semester, as she enjoys working with first-year students and student leaders on campus. In her spare time, she enjoys spoiling her Medaille beagle, Clinger, spending time with family & friends, reading, and adventuring the outdoors.  


Nelson RiveraNelson Rivera: 

Nelson Rivera is a Student Success Specialist in the Academic Support Center where he co-coordinates the Pathways: First Year Experience program and Pathways Peer Mentor program.  He was born and raised in Buffalo, NY. He attended the University at Buffalo where he completed his Bachelor’s degree in Social Studies with a concentration in Legal Studies. He then continued his studies at the University at Buffalo in the Graduate School of Education. Nelson has spent years working in local government, mentoring high school students, providing high-impact activities and advisement for underrepresented college students, and engaging with his community. In his spare time, he is an active participant in the local music scene as a saxophonist performing in a wide array of bands and venues across our region.


Cheryl Potter-Twardowski:

Cheryl Potter-Twardowski:

Cheryl Twardowski-Potter is the Developmental Math Specialist in the Academic Support Center. She attended college at Buffalo State, where she earned her undergraduate degree in Mathematics, Secondary Education.  After completing her degree, she taught in the middle school and high school setting, was a home-instructor for students who were out of school due to medical reasons, and was a professional math tutor for high school students.  

Cheryl joined Medaille College in September of 1998 as a professional math tutor and Developmental Math instructor.  Math is her passion, and Cheryl loves sharing that passion with each student that she works with.  When she is not at work, she enjoys being involved with her church, playing the flute, and watching sporting events. Her family members are Buffalo Bandits season ticket holders and enjoy the fast-paced action of indoor lacrosse.  


Jason Pratt

Jason Pratt: 

Jason Pratt is the Developmental Reading/Writing Specialist in the Academic Support Center. 

He attended college at SUNY Plattsburgh in the Adirondacks, where he earned an undergraduate degree in English. He then attended graduate school at UB, where he earned a master’s degree in English, and later pursued teaching certification and an advanced graduate certificate in adolescence education. 

After a few years of teaching at the high school level, Jason taught English, writing, and literature courses for several years at area colleges. He joined Medaille College in May of 2016. Teaching and working with students is his passion, and he enjoys having the opportunity to help people pursue their dreams through education. In his free time Jason enjoys gardening, cooking, photography, and spending time outdoors. He currently lives in Springville with his girlfriend Kelli and their two cats Pandora and Gatsby.

Kate Chwojdak

Kate Chwojdak: 

Kate Chwojdak is an Academic Achievement Specialist in the Academic Support Center and works with students on academic probation and the Pathways program.  She joined Medaille College in May of 2016.

She was born and raised in Western New York. As an undergraduate, Kate attended Fredonia State College and received her bachelor’s degree in English. Kate worked in marketing and advertising for five years before spending the next 12 years as a stay-at-home mom. She then returned to college and received her master’s degree in higher education and student affairs administration from Buffalo State College. 

Returning to school was an important turning point in Kate’s life. Working in higher education has given her the opportunity to pursue her passion for helping others realize their own dreams through a college education. She currently lives in Lake View, NY with her husband Jason, three active children, Ryan, Madelyn & Ella, and rescued Pitbull, Lily.

Shannon Myers

Shannon Myers: 

Shannon Myers is an Academic Achievement Specialist in the Academic Support Center where she works with students on academic probation and academic alert. She was born and raised in Western New York. She earned her Bachelor’s degree in Sociology from Niagara University. Reflecting on her years of instructing martial arts and her love for helping others, she continued her studies at the University at Buffalo in the Higher Education Administration program.
Having a career in higher education has allowed her to pursue her passion of helping students create and navigate their own academic journey on a daily basis. In her free time, she enjoys nature walks, reality tv, traveling, and exploring local restaurants and coffee shops. 


Appointments can be scheduled in person by visiting the ASC or via our web-based scheduling system. In addition to tutoring appointments, students can also schedule meetings for testing accommodations, Pathways coach meetings, academic coaching, and academic probation, or to meet with any ASC staff member.

Click here to make an appointment

Click here for instructions on how to make an appointment


Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 4pm
Saturday 10am – 3pm
Sunday Closed

*These are regular hours during the semester. Holiday and Summer hours vary.

**Tutoring for online classes will vary and may be outside of these office hours.


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