Office of Online Learning

Undergraduate Programs
First-time freshmen and transfer students looking for the full on-campus university experience.

Request Info For Undergraduate Programs


Post-Traditional Undergrad
and Graduate Programs

Working professionals and adults who've been out of school for a while, looking to advance their careers.

Request Info For Post-Traditional Undergrad and Graduate Programs


Online Programs
Students looking to earn a degree entirely online.

Request Info For Online Programs


Office of Online Learning

Office of Online Learning

The Office of Online Learning (OOL) provides a friendly environment focused on excellence in online learning, course development and online training initiatives for students, faculty and staff. We help to provide an enriching online course experience for the Medaille community and are available to assist you with online skill development, both on campus and online.

Office of Online Learning
Huber Hall 121/124
(716) 880-2358

For information about our online programs, contact Medaille Post Traditional, Graduate & Online Admissions

Stop by or schedule an appointment:
Monday - Friday, 8 a.m. - 4 p.m.


Meet the Team
Meet the Office of Online Learning Team
Student Resources

Maximus on ComputerStudent Resources

The resources listed below are intended to assist students with online course needs. If you need additional assistance, or would like to collaborate with the E-Learning Team, email us at or call (716) 880-2358.


Blackboard Learn Ultra Resources

Blackboard Student Online Support Handbook

Getting Started in Blackboard Ultra Video (11:10)

Navigating Blackboard (Bb) Courses  (9:22)

To learn more about Blackboard visit Medaille’s Bb Resource Website or the Blackboard Help website.


Additional Video Tutorials


Student Mentors

First Name

Last Name








eSports Management



MSED Literacy


Additional Resources

Bb Student App Download Information

Tips for Online Students: How to Be Successful in an Online Course

Student Online Resources Webmix
Medaille University IT does not support or maintain Webmix tools; they are provided as-is for student use. Please make sure you test the tool before you use it to ensure that it is still available. Support for each tool/application is responsibility of each user. Medaille University IT does not support or maintain software purchases made available on the Webmix page. The contract is exclusively between the end user and software company.  

Faculty & Staff Resources


Max at ScreenFaculty & Staff Resources

The resources listed below are intended to assist faculty with online course needs. If you need additional assistance, or would like to collaborate with the E-Learning Team, stop by Huber Hall 121/124, email us at or call (716) 880-2358.

Blackboard Instructor Online Support Handbook


Getting Started with Blackboard (Bb) Ultra Learn Videos:
The videos below will assist instructors with learning to design and teach in the Blackboard Learn Ultra LMS.  They focus on the following areas:

  • Design and build the course
  • Teach the course
  • Evaluate student work
  • Improve the course


The videos below will explain how the base navigation and Bb course menu tools function.  You will learn how to navigate a course using the tools and features as well as how to add content.


Communication Tools in Blackboard (Bb) Learn Ultra:
The videos below will explain how to use the course Message email, Announcement, Calendar and Activity Stream communication tools in Bb Ultra. 


Designing Assignments, Rubrics, Discussions, Tests, Respondus & Turnitin in Blackboard (Bb) Learn Ultra:
The videos below will explain how to design and edit assignments, rubrics, discussions, tests, use Respondus test security and Tunritin plagiarism tools in Bb Learn Ultra.  You will also learn how to grant accommodations and assignment exemptions.


Grading in Bb Learn Ultra:
The videos below will explain how to grade assignments, discussions and Tests in Bb Ultra.  


The Bb Collaborate (BbC) Live Classroom in Blackboard (Bb) Learn Ultra:
The videos below will explain how to use the Bb Collaborate live classroom conferencing tool..


Panopto Personal Lecture Recordings in Blackboard (Bb) Learn Ultra:
The videos below will explain how to use the Panopto lecture capture tool to enhance instructor presence and student engagement.


Articulate 360 Presentation & Gamification Software Learning Activities:
Articulate 360 Presentation and Gamification software will assist you with creating engaging and motivating activities using your course content. The software is independent of the Blackboard (Bb) tools. You create gamification activities like matching, flashcard, hot spots, diagrams and videos where you can ask students questions as they watch them. The activities are a fantastic way for content to be reviewed and explored. After creating the activities, you upload or link them into Blackboard (Bb) courses. You may use them as "SCORM" activities on the content page or as embedded links within the course.

Articulate Instructor Handbook



Faculty/Staff Mentors

First Name

Last Name





Information Technology



Interdisciplinary Studies



Science Math and Technology



Social Sciences



Business Leadership & Management



Science Math and Technology



Vet Tech Buffalo



Science Math and Technology



Clinical Mental Health Counseling



Vet Tech Online



Business Leadership & Management

Mary Beth


Office of Online Learning



Business Leadership & Management



Science Math and Technology



Office of Online Learning



Max with StudentsFrequently Asked Questions

How do I access my Blackboard courses?

Choose the link to Blackboard within your Medaille360 account, on the University website footer, or by visiting
Can you change things in my course for my instructor?

We cannot. Your instructor is the master of the course and is responsible for all content, assessments, assignment deadlines, etc.  Please contact your instructor about course related questions and deadlines.  We cannot change or reset course assignments for you.
What’s Blackboard for online courses?

Blackboard (Bb) is the course management system that college courses use for online course work for all courses and programs, online, hybrid and on-ground course supplementation.
What is Bb Learn Ultra and how can I learn more about it?

Bb Learn Ultra is the Bb learning management system that we use at Medaille. All students will be enrolled in a Student Ultra Training course that takes 1-2 hours to complete. You will find it on your Bb course listing page. The training has tip sheets, video tutorials and learning activities to help acclimate you with expectations your instructors will have as you participate in coursework. Many instructors require you to submit your reviewed grade report that shows successful completion of the training in the first week of class. Be sure to complete this important training!
Which internet browser do I use when working in Blackboard?

Use Google Chrome! Other browsers may work, but not all the time. You will have issues with blank pages, incompatible assignment submissions and a variety of other glitches.
When do I contact the Office of Online Learning or the Office on Information Technology (IT)?

The Office of Online Learning (, (716) 880-2358 or visit Huber Hall 121) will assist you with how to navigate your online courses and the tools needed to complete your work in Bb. The IT Helpdesk (, (716) 880-2282 or visit Huber Hall 213) will assist you with your account pick-up, email, and other computer related issues. Contact your instructor regarding course content and questions.
Where do I find support resources for Blackboard?

You can find resources on this page, under the Student Resources tab on the Office of Online Learning webpage. Additional videos and tip sheets can be found on the IT Blackboard Resources tab on the IT webpage. If you need to speak to someone about your Bb course, stop in to Huber 121 or call (716) 880-2358.

Office of Online Learning
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