COVID-19 (Coronavirus) Campus Update: Wednesday, April 1, 2020

Dear Students,

A final reminder that the campus is closed as of Friday, March 20 at 2:00 p.m., until further notice in response to COVID-19 threat. All classes at both the Buffalo and Rochester campuses will continue in a digital format for the remainder of this spring semester and for the May and July starts for post traditional students. There will be no classroom instruction during these sessions. 

Important phone numbers are below (again, these phones will be forwarded to the appropriate cell and home phones.)

  • Student Development: 880-2224

  • Athletics: 880-2168

  • Residence Life: 880-2449

  • Wellness Center: 880-2339

  • Registrar’s Office: 880-2365 

  • Financial Aid: 880-2256 

  • Admissions: 880-2200

  • IT Help Desk: 880-2282

  • Student Accounts: 880-2235

If you do not know who to contact for any particular issue, please contact the student development office at 880-2224 for assistance. They will lend assistance and provide the necessary information.



Traditional Undergraduate Students

Post-Traditional & Graduate Students

Resident & International Students

Faculty Resources

Student Resources







Has a new date for commencement been confirmed?

The College has confirmed a rescheduled date with Kleinhans for the evening of Monday, November 30, 2020. Please hold this date and share with your families!





What does it mean that the College is not holding commencement in May and will communicate new plans?

It is the College’s intention to have a Commencement ceremony to celebrate the accomplishments of our graduating students. 


Can I get my cap and gown shipped to my home address?

Under normal circumstances, gap and gowns once ordered are available for pick-up in the College Bookstore.  This will be the case when we re-open.  However should you wish, Herff-Jones just announced that they will be offering ship to home on caps and gowns that are already ordered through the following link


Is there an update on housing selection for current students?

Housing selection will begin this Friday, April 3rd @ 2:00pm for those students interested in North Hall Apartments.  Resident Students should check their email for details and links to the virtual selection.  South Hall selection will occur the following week – April 6th.


Is it true that current resident students do not need to pay a housing deposit for Fall 2020?

Students that resided in the halls Spring 2020 do not need to submit a housing deposit to participate in selection.  We understand the COVID-19 has caused hardships for students.  We will roll your deposit from this past year to hold your spot.  Those that have paid will have this past year’s deposit released to their account once we confirm all belongings have been removed from your currently assigned room.


I have questions about my internship and/or labs.  Who should I contact?

Students that have not heard from faculty with regards to labs and/or internships are encouraged to contact department chairs.  Please see the below contact info:


Dr. Lynn Horne-Moyer, Counseling and Clinical Psychology (GR); (716) 880-2555


Dr. Richard Jacob, Social Sciences - Criminal Justice (BS); Homeland Security (BS/MS); Psychology (BA/MA);; (716) 880-2131


Ms. Courtney Grim, Interdisciplinary Studies – English (BA); General & Liberal Studies (AS/BS); International Studies (BA); Interdisciplinary Studies;; (716) 880-2279


Dr. Colleen Wilkinson, Education (UG/GR);; (716) 880-2624


Ms. Susan Steffan, Business, Management & Leadership (UG/GR);; (716) 880-2604


Ms. Lisa Marsherall, Communication & Sport Studies (UG);; (716) 880-2233


Dr. Vochita Mihai, Science, Math & Technology (UG);; (716) 880-2291


Dr. Joe Savarese, Veterinary Technology (UG);; (716) 880-2306


What is going on with room and board charges for Spring 2020?

The College made a decision in the best interest of students and the larger community to close campus.  We our concerned about the hardship this has placed on students and families and are working on plans for relief for our resident students.  More information will be forthcoming as soon as we are able to solidify the plan in the next few weeks.


I am a commuter and placed declining dining dollars on my student ID for Chartwells/ Freshens.  What will happen to this?

Like the resident students, we realize the hardship placed on our commuter students as well.    We are working on a plan for financial relief for our commuter students related to their dining dollars and we should be able to communicate this plan in the next few weeks.


I placed MavBucks on my student ID.  What will happen to this?

Along with housing and dining dollars, we are working on relief for our students in this regard and will communicate the plan for all of these in the weeks to come. 





Can I still purchase a cap and gown if I didn't purchase one online? 

Once we have more news on the commencement plans, we will have caps and gowns available in store for purchase.


What do I do about returning my text book rentals? Textbook rentals for the Spring semester are due May 12th. We are hoping to be able to re-open at that time to receive your returns but that may not be possible. We are working to extend the normal grace period by up to two weeks and to provide labels for shipping rented books from out of town. Please login to the e-follett account you created when you rented your books and make sure that your email address is up to date. Additional information will be communicated to you electronically. If you ship your book to us please copy the tracking number and keep it for your records.  Please include your name, phone #, email address, and student ID with all book returns so that they can be credited to your account. If you are a Canadian student with rented books please email the store manager at


What do I do if I still need a textbooks for the Spring 2020 Semester?

Our website will remain in operation throughout the closure. We are offering free ground shipping to the continental United States for all products.  Please be aware that items may ship from different stores and arrive separately and that certain titles may become unavailable.


We are also offering select eBook rentals free in partnership with our publishing partners. In order to take advantage of this follow these steps:

  1. Go to

  2. We recommend using the ISBN for the textbook instead of the title (since there are many different editions being used for different classes and at different schools). You can find this on the entry for each book on our website.

  3. Use cut and paste to copy into the Redshelf search box. Not all books are available for this offer and some students prefer physical copies. Ebooks are delivered directly to your inbox and do not require the store to be open to fulfill.

If you are a student in GEN 131E (all sections) or a class that requires an AHIMA VLab code, we suggest ordering the lab materials/code directly from the supplier (Carolina Biological Supply for GEN 131 or AHIMA) via credit card. These are items that cannot be fulfilled by other stores in our network and must be ordered from either the Medaille Bookstore or the supplier. If you have any questions about how to proceed with this please reach out through email.


What happened to the voucher option on the website? 

We regret that we cannot currently process orders using financial aid vouchers through our website. Our payment options at the moment include credit card, debit card and PayPal.  Please check to see if the book you need is available through the free ebook program. 


Can I sell back a book I purchased? 

As of right now we are unable to buy books back from students. Please check back with us once the bookstore re-opens as we will almost certainly be looking for many titles.


What about summer/fall​?

We have only just begun to prepare for the summer/fall 2020 classes. With so much changing every day there's not much we can say about future semesters at this point. Stay tuned for more information. 





With the College not holding commencement ceremonies in May and planning to communicate new plans when they are determined, can students get refunds for their graduation regalia?

Students may contact Herff-Jones at 1-800-837-4235.  They have assured us they have a system set up for this.  Students may wish to wait to determine the College’s future plans prior to requesting a refund.


Will my graduation fee be refunded?

No.  The $50 fee is charged to all students graduating.  It covers costs of your physical diploma etc.  The costs of academic regalia is not included in this $50 fee.  Students can contact Herff-Jones at 1-800-837-4235 to request regalia refunds should you have already purchased such.  However, it may be in your best interest to wait until the College announces future plans to celebrate your accomplishments.   


Is the Academic Support Center (ASC) accessible to students during the remainder of this semester?

Although the physical ASC space is closed to student traffic, the ASC will offer services remotely.  Services can be provided through email, telephone, or video conferencing.  You can reach the ASC by calling 716-880-2214 or emailing  Please click HERE to schedule an appointment with ASC staff.


Is Academic Support Center tutoring still available?

Yes, we still have tutoring available during this time! You can access SMARTHINKING Online through Medaille 360 (online tutoring).  Video tutorials for SMARTHINKING can be accessed HERE.  Please click HERE to schedule a tutoring appointment to work with a tutor online via Blackboard (Bb) Collaborate.  After you schedule an appointment, you will receive a link to meet your tutor on Blackboard (Bb) Collaborate for your sessions. 


***Drop in hours for the Online Vet Tech Program is available in Blackboard by enrolling in the “Vet Tech Online Tutoring” Community.  Individual appointments for the on ground Vet Tech Program can be scheduled HERE.


What is the best format to connect with faculty?

You should check your syllabus for your instructor’s contact information and check Blackboard for any updated information from your classes.


What if I don’t have access to appropriate technology to accomplish assignments?

Contact your professors with concerns of completing assignments.


What if I am having trouble accessing technology through Blackboard?

Call the IT Helpdesk at 716-880-2282 or email


What should I do if I think I am having symptoms of COVID-19? (cough, fever, difficulty breathing)

Take your temperature, and if it is above 100.4 degrees, stay home, limit contact with other household members, and call your health care provider, an urgent care center, or utilize telehealth. Contact the Emergency Department of your local hospital if your symptoms are severe.  For additional information, you can also call the Erie County Health Department COVID-19 line at 716-858-2929.


Where can I find more information on the COVID-19?

World Health Organization

Center for Disease Control

New York State Department of Health

NYS Local Health Department Directory

Erie County Department of Health    

Public Health Ontario Update


Since the Wellness Center is closed for in person appointments, can I still see a counselor for mental health support?


Yes, the Student Counseling Center staff are seeing students through an online platform for teletherapy services (similar to FaceTime or Skype).  Click here for more information on how to link to services:




Should I continue to fulfill my payment plan arrangements?
Yes, the College continues to educate students through online learning. All payments through the payment plan should continue as scheduled.


Are Career Planning services such as assistance with my resume and cover letter writing, career issues, or job search still available?
Yes, along with several other career programs available at:  You can reach staff members for individual assistance through their email: Services can be provided through email, telephone or tele-conferencing.  


What is the status of athletic events?   
Currently all Medaille College athletic competitions and practices are suspended until further notice.


Are the gyms or fitness room on campus or at the Elk Sports Complex open?  
Currently both facilities are closed until further notice.


What should I do with my athletic uniform and equipment?
If you are on campus prior to 2:00pm on Friday, March 20, 2020, please drop off all athletic uniforms and equipment to the Student Development Suite.  Items can be left at Amy DeKay’s office.



What is the plan for prorating residential students’ room and board expenses?
Our primary and overarching focus has been protecting the health and safety of our entire community. We do not have a definitive answer at this time.


I chose Medaille for the small classes and one-on-one support, not online classes.
While we understand that COVID-19 has interrupted the delivery of some classes, Medaille has had online education for years.  This is the best option to teach students during this pandemic.  We are a leader in providing online learning and our faculty are prepared to transition to this mode of delivery.  The college will provide access to all necessary academic and online resources.


What is going to happen to celebratory events like MavFest and commencement?
No decisions on these events have been made at this time.


What support for students will there be to transition to distance learning? If a student is struggling with their academic course load with the virtual transition, who should they talk to?
Students are encouraged to email their instructors for support.  They will serve as the conduit in linking students to additional support services as needed.


What is the plan of action to support all students when the campus welcomes our students back, knowing that some may have been exposed to the virus?
Medaille will work with local authorities and ensure that the campus and community are safe before welcoming students back.


What is the plan for work study?
Since work study is part of the financial aid award, all work study students will continue to get paid their regularly scheduled wages pending any further action by the Department of Education. Students still will be required to submit their timesheets into Medaille 360 for supervisor approval.  


How will housing selection work for next year?
Housing selection for next year has been postponed.  Residence Life is working on a process that will allow students to participate remotely.  More information will be forthcoming.  In the interim, we ask that any student that has not submitted their housing deposit for next year contact Student Accounts at (716) 880-2235 to pay their deposit via credit card.  This should be completed by 2:00pm on Friday, March 20, 2020.  More information will follow to students by March 31st as to the process.


What happens if the semester remains online learning? All my stuff is still in the residence halls?
Your items will be safe.  Students who are able are encouraged to return by 2:00pm, Friday, March 20, 2020 and take everything from their rooms. The last day of class is April 30.   We are not sure a scenario exists where returning to business as usual will occur before then.  For those that cannot return this week between 8:00am – 4:00pm, your items will be safe.  We will advise at a later time of next steps.  Just be sure you have your textbooks, coursework, and any laptops.

How will I get registered for classes for next term?
The Advisement Center and faculty will be working together to make sure all students are registered for classes based on their academic plan.  Please check your email regularly for confirmations and communication from faculty and/or advisors.


Traditional Undergraduate Students

Effective Monday, March 23 all traditional undergraduate classes will move to online teaching/learning. Look for additional communication from academic departments and your faculty for other details. Spectrum has offered free internet in response to the pandemic.

The Wellness Center (for medical issues) is closed effective immediately. Students should utilize their regular physician network.

Counseling Center will be able to work with students, but remotely only.

We will NOT be holding commencement ceremonies in May. We will communicate new plans as soon as they are determined.


Post-Traditional & Graduate Students

All post-traditional classes are online effective Monday, March 16. 

We will NOT be holding commencement ceremonies in May. We will communicate new plans as soon as they are determined.


Resident & International Students

For those who are able, we encourage you to remove everything from your rooms by end of Wednesday, March 18. We do not see a scenario where returning to business as usual will occur before the last day of classes.  We are continuing to monitor the situation with the guidance of local authorities and have been informed that in order to stop the spread of the virus, it is imperative that individuals avoid close contact with each other and prepare to stay home wherever possible.

All student access to the College will be prohibited after 2 p.m. on Friday, March 20, 2020.

The residence halls will remain closed and all students currently in the halls are asked to make arrangements to vacate no later than Friday, March 20, 2020 by 2 p.m.  Students currently not in the halls are asked to return this week during normal business hours (8 a.m. - 4 p.m.) and remove essential items no later than Friday, March 20, 2020 by 2 p.m. 

International students who cannot return home because of the extenuating circumstances are asked to contact me no later than Wednesday, March 18, 2020 at 4 p.m. The College is in the process of soliciting faculty and staff host families or alternate arrangements so we can ensure you have appropriate housing accommodations and are taken care of.


Faculty Resources

Faculty Resources for Moving Classes to Online Format

Faculty Blackboard (Bb) Mentor Help Program

Free Electronic Textbook Information

The Chronicle of Higher Education: Coping with Coronavirus


Student Resources

Moving to Online Courses: a Bb Help Guide

Participant/Student BbC Web-Conferencing Tool Video Instructions

Student Collaborative Bb Guide: Spring 2020




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