Medaille College Academic Success Center: Tutoring, Supplemental Instruction and Workshops

Academic Success Center

Academic Success Center

The Academic Success Center (ASC) provides an environment rooted in academic excellence and built upon individual student success. All registered Medaille students are welcome, whether a recent high school graduate, an adult returning to college, a transfer student, or non-matriculated.


Academic Success Center
Huber 107
(716) 880-2214
Make an Appointment

Monday - Thursday, 8 a.m. - 8 p.m.
Friday, 8 a.m. - 4 p.m.
Saturday, By Appointment Only

About the Academic Success Center

The Academic Success Center (ASC), a part of the division of Academic Affairs provides academic support and excellence focused on student success. ASC is a vital component of the Medaille College community. Our goal is to work collaboratively across campus to provide high-quality academic support services that prepare students for success as they launch out into their communities as leaders. We provide a variety of services to the campus community including:

Academic Advisement

Accessibility Accommodations

Subject-Specific Tutoring


Meet the Academic Success Center Team


The Academic Success Center (ASC) offers peer and professional tutoring services, in a full range of subject areas for both individual and group sessions. Our tutors will provide you with personal attention as you study for tests, quizzes, write papers, and work on research projects.  We offer both online and in-person tutoring for a range of subject areas including, but not limited to, biology, chemistry, mathematics, accounting, and veterinary technology courses.


When to Start Working with a Tutor

As you prepare for the semester, our top priority is helping you be successful in meeting your career goals. Through our tutoring services we help you understand and engage with active study techniques to achieve a greater understanding of the course material. So, here are some things to help you recognize when it’s time to sign up for tutoring:

  • The first sign that you are having trouble in a course.
  • Your grades are a little lower than you expected.
  • When you’re not sure how to organize your notes, or how to study for a quiz or test.
  • You receive a referral from your instructor or academic advisor for tutoring.


Make an Appointment

Tutoring sessions will take place in the ASC in 107 Huber, or online through Blackboard Collaborate. You can schedule your tutoring appointment online. However, if you need to cancel or reschedule your tutoring session, please do so 24 hours prior to your appointment, by using the online link, or calling the front desk at (716) 880-2214.


Preparing for your Tutor Appointment

  • Read and complete the tutoring contract before your first appointment.
  • Bring a copy of your course syllabus, assignment, a textbook, laptop, notes, and any specific questions that you may have regarding your session.

If you don’t see the subject in which you’re looking to be tutored in, just complete our tutoring request form

In addition to our peer and professional tutors; SMARTHINKING is available to all registered Medaille students via Medaille360.

Academic Probation & Academic Alert

Academic Alert

Academic Probation

Traditional Undergraduate Academic Standards

Post-Traditional, Graduate & Online Academic Standards


Academic Alert

Students on academic alert are those who earn a semester GPA below 2.0, but maintain a cumulative GPA above a 2.0. Although these students are still in good academic standing, students on academic alert are required to do the following: 

Meet with an ASC staff member within the first two weeks of the semester to develop an academic alert contract.

After signing the contract, the student must make an appointment to meet with an ASC staff member one time within the first month of the semester. The purpose of this meeting would be to discuss the factors that led to the student being placed on academic alert, as well as strategies that will help the student improve their academic performance. The ASC staff member may recommend ASC services, including academic coaching and tutoring.

Make an Appointment
If you are on academic alert, or are otherwise concerned about your academic performance, please contact an Academic Achievement Specialist:

Kate Chwojdak
Academic Achievement Specialist
(716) 880-2337

Shannon Myers
Academic Achievement Specialist
(716) 880-2395

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Academic Probation

If a student's cumulative GPA falls below the minimum standards, that student will be placed academic probation. Academic probation is a process by which a student is given the opportunity to take corrective action and progressively demonstrate their ability to meet the College's academic standards. Students on probation are limited to 12 credit hours in a semester, and must sign a probationary contract that outline the terms of academic probation.

Academic Success Plan
Students on academic probation will meet individually with their Academic Achievement Specialist to develop an academic success plan and discuss ways in which they may improve their academic performance. These plans often include the use of Academic Support Center services, including tutoring, academic coaching and workshops. The Academic Achievement Specialist will connect the probation student with resources on campus and work with the student one-on-one to identify barriers to academic success.

Student Success Seminar (INT 100)
Students on probation for the first time will be enrolled into INT 100, a non-credit bearing course that focuses on strategies for academic success in college. The class meets once per week and is taught by an Academic Achievement Specialist. The course is graded on a satisfactory/unsatisfactory basis and is required as part of the probation contract.

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Traditional Undergraduate Academic Standards

The College's Undergraduate Academic Standards Committee meets at the conclusion of each semester to review all undergraduate students' academic progress, and applies the policies described below to make decisions about their academic status. These policies are in effect for students enrolled in Buffalo campus traditional undergraduate programs.

Good Standing
All students with a cumulative GPA of 2.0 or higher are defined as being in good academic standing and therefore are immune to academic probation or suspension, for academic reasons, except under extraordinary circumstances.

Academic Alert
All students whose semester grade point average (GPA) falls below 2.0 will receive an academic alert letter, when when their cumulative grade point average is a 2.0 or higher. 

Academic Probation
Any student whose cumulative GPA falls below the applicable good academic standing minimums, cited above, is automatically subject to academic probation or suspension the following semester. Students placed on probation may continue studies the subsequent semester, contingent upon their signing a required undergraduate probationary contract, which limits them to 12 credits. A probationary semester is designed to give students the opportunity to take corrective action and progressively demonstrate their ability to meet the College's academic standards. Academic probation is not subject to appeal. 

Failure to sign an undergraduate probationary contract, or to comply with the conditions of it on a regular basis, are grounds for administrative withdrawal from the College at any time during the contract period. Failure to fulfill all the specific conditions of an undergraduate probationary contract may affect the Undergraduate Academic Standards Committee's decision regarding continued probation or suspension for students who do not return to good standing at the conclusion of the probationary semester. 

The Undergraduate Academic Standards Committee determines probation at its discretion on a case-by-case basis. Committee members may skip probation and decide to suspend a student. Normally, the Undergraduate Academic Standards Committee will not grant any student more than two semesters of academic probation during their academic career at the College, before suspension. The Committee will award a third probationary semester only if extraordinary, documented, mitigating circumstances apply.

Academic Progress Report
Students who are in danger of failing a course receive an Academic Progress Report. Students who receive a warning should immediately contact their instructor in order to determine how to improved their classroom performance and grades.

The Undergraduate Academic Standards Committee has the discretion to suspend students who fail to maintain good standing, rather than offer academic probation. Suspension is automatic for students unable to return to good standing after two consecutive semesters on academic probation.

Appeal Process
Reinstatement from suspension is not automatic, but based on a careful consideration of available evidence regarding academic performance. Students may seek immediate reinstatement, or wait for a full semester or longer, to pursue reinstatement. Students denied immediate reinstatement must wait one full semester before appealing again. The Vice President of Academic Affairs or designee's decision regarding reinstatement is final.

Immediate Reinstatement
Students seeking reinstatement must submit an appeal letter to the Vice President of Academic Affairs or designee. The letter should (a) explain mitigating circumstances that may have affected one's academic performance, (b) make a compelling case for reinstatement, and (c) outline a plan for improving one's academic performance.

Students suspended at the conclusion of the fall semester, who seek immediate reinstatement for the upcoming spring semester, must submit their appeal letter to the Vice President of Academic Affairs or designee within five working days after receipt of the College's suspension letter. Students suspended at the conclusion of the spring semester must submit their appeal letter by the date indicated on the suspension letter. Students seeking reinstatement after a period of more than one semester on suspension should contact the Vice President of Academic Affairs or designee at least two weeks before the start of the semester in which they wish to return.

Delayed Reinstatement
Any student experiencing a period of absence, because of suspension, is encouraged to take steps to prepare for a successful return to Medaille College, if reinstated. Steps might include passing new courses at another accredited college or university (see College policies on transfer credits and repeating a course), enrolling in academic skills workshops, or obtaining tutorial assistance. In addition, evidence of intellectual and personal growth through work, community service, counseling, or other means would strengthen a student's reinstatement appeal.

Any student reinstated from suspension must sign an undergraduate probationary contract. Failure to meet the terms of the contract at the end of the semester will result in automatic suspension. Failure to comply with the conditions of the contract during the semester may result in the contract being revoked at any time and the student administratively withdrawn from the College.

Reinstated students making substantial academic progress while under an undergraduate probationary contract may have their reinstatement automatically continued for a second consecutive semester, in order to give them reasonable time to return to good academic standing.

Students dismissed for academic reasons may not appeal for immediate reinstatement to the College, but must wait at least one full academic year before petitioning for re-admittance as a matriculated student through the Office of Undergraduate Admissions. Students re-admitted are subject to the academic requirements in effect at the time of their return. They also return as probationary students and must either return to good standing by the end of one semester, or demonstrate significant progress toward good standing by earning a minimum semester GPA of 2.0, in order to avoid automatic dismissal. Students re-admitted from dismissal must return to good standing by the end of their second semester of study, or be automatically dismissed again.

Department of Education Undergraduate Dismissal Policy
The policy applies to students in one of the following B.S.Ed. degree programs:

  • Adolescent Teaching: Biology 7-12 & Students with Disabilities
  • Adolescent Teaching: English 7-12 & Students with Disabilities
  • Adolescent Teaching: Mathematics 7-12 & Students with Disabilities
  • Adolescent Teaching: Social Studies 7-12 & Students with Disabilities
  • Education: Early Childhood/Childhood (B-6) with concentrations in biology, English, mathematics or social studies

All B.S.Ed. majors must meet the NYSED mandated 2.5 cumulative GPA at the conclusion of their sophomore year (completion of 60 credit hours). Students who do not meet this requirement will be dismissed from their education program. Students will also be dismissed from their education program when referred to the Department of Education Professional Disposition Committee during any two semesters, prior to their senior year (completion of 90n credit hours). In both cases, students wishing to appeal dismissal and seek reinstatement must do so, in writing, within 30 days, following the end of the semester. This written appeal should be directed to the department chair. The appeal will be carefully reviewed; decision made regarding reinstatement is final.

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Post-Traditional, Graduate and Online Student Academic Standards

A post-traditional undergraduate student will be placed on academic probation if their cumulative GPA falls below 2.0 at any time during the program, while a graduate student must maintain a 3.0 GPA. Academic probation will be removed when the student achieves a satisfactory cumulative GPA of 2.0 (undergraduate) or 3.0 (graduate) within a probationary period of two consecutive courses. Students placed on academic probation are contacted in writing by their advisor. Please note that financial aid may be affected by poor grades. Check with the Office of Financial Aid for more information at (716) 880-2610.

If a student on academic probation fails to raise their GPA within two consecutive courses, they will be academically dismissed. Dismissed students are not eligible for re-admission until six months have passed. In such cases, a formal re-admission application must be submitted in accordance with admissions procedures and students must again meet admissions standards. In addition, the applicant should explain the reason behind their academic deficiencies, as well as why they should be given favorable consideration for re-admission. 

A student who has received the grade of failure (F) must contact their advisor for academic counseling before continuing, regardless of GPA. A student who earns a grade of failure (F) in any core sequence must repeat the course.

Students who do not pass their program's introductory course (ENG 111, GEN 111, GEN 310 or MGT 510) may not progress further into the program sequence before retaking the failed course.

Students may be placed on behavioral probation if they violate the Academic Classroom Conduct Policy (see Academic Catalog). Depending on the severity of the offense, or the number of offenses, students may be dismissed from their program of study.

Academic Achievement Specialists
In the Academic Support Center, our professional staff works to assist students in returning to good academic standing. Academic Achievement Specialists work primarily with students on probation to create individualized plans for success.

Kate Chwojdak
Academic Achievement Specialist
(716) 880-2337

Shannon Myers
Academic Achievement Specialist
(716) 880-2395


Academic Resources for Students

Say Yes to Education
Through one-on-one personalized support, we assist in guiding students through the college experience, from start to finish. Say Yes students graduate from Medaille prepared to contribute to society in meaningful, impactful ways.

The Academic Support Center offers lunch-and-learn style workshops on Wednesdays from 12:30 - 1:30 p.m., in Huber 106. Each week, we provide students the opportunity to learn about a new topic, while enjoying pizza. See upcoming workshops.

Computers and Printers
The H106 Learning Lab is equipped with computers that can be used to type up a paper, utilize online resources or check email.

Using the Computers

  • Students must know their student ID number and sign in via Accutrack.
  • Students must have a Medaille username and password to log on to the computers.


  • Printing is available and deducted from your printing allotment.
  • No color printing is available in this computer lab.

Vet Tech and Biology Resources
The ASC has several resources for vet tech and biology students that may be used in the Center. These resources can be used by students for both individual and group study. They may also be used with a tutor during a tutoring session.

  • Compound light microscopes and slides
  • Cat skeletons
  • Chemistry model kit

Media Resources
The ASC offers the following items, available to borrow for up to fours hours at a time, unless otherwise specified. Please come to Huber 107 with your student ID in order to borrow any of the following:

  • Graphing calculators
  • Scientific calculators
  • Scissors
  • Ruler
  • Protractor
  • Headphones
  • Glue sticks
  • iPads (may only be used within the center and the library)

Math Resources
Listed below are links to resources which may assist you in becoming a successful math student. If you have any questions or concerns about your math course, please make an appointment for assistance. Our tutors love math and are ready to help you!

Success in Mathematics
Tips on how to study mathematics, how to approach problem-solving, how to study for and take tests, and when and how to get help.

10 Ways to Reduce Math Anxiety
Mathematics anxiety has been defined as feelings of tension and anxiety that interfere with the manipulation of numbers, as well as the solving of mathematical problems in a wide variety of ordinary life and academic situations. Math anxiety can cause one to forget and lose one's self-confidence (Tobias, S., 1993).

Note-Taking Tips for Math
Taking accurate notes can help to alleviate some of the struggles and anxiety associated with a math course.

Reading/Writing Resources
Below you will find a number of resources that will help you in various stages of the writing process. Of course, you may always make an appointment for assistance with any of these topics -- we are here to help!

Citations and Bibliographies
Here you will find information on MLA, APA, CSE and Chicago citation styles.

Getting Started with Research
Having trouble finding scholarly resources? We recommend beginning with these databases:

Grammar and Mechanics
The Purdue OWL website is a well-known and regarded resource for college students, free and open to all. Here you will find information on use of punctuation, grammar and sentence structure. You'll also find sample papers and informational materials for MLA, APA, Chicago and CSE citation styles.

Vocabulary Builder
While this website is geared toward GRE preparation, it is also a fun way to quiz yourself and improve your vocabulary in the process. You may advance to the next level only after you have mastered all of the words in each list. How far can you go?

Modern Language Association (MLA)
Official MLA style guide.

American Psychological Association (APA) Style
Official APA style guide.

Random Name Generator
Great tool for creative writers looking for character names. You can adjust settings to output more common or more obscure names.

The Complete Works of Shakespeare
Organized by genre.

The Mark Twain Project
Devoted to scholarship and preservation of Twain's works.

The American Academy of Poets
A wealth of information for those who love poetry.


ASC Resources for Faculty

Request a Classroom Visit

Tutoring Referral

Recommend a Student as a Tutor

Pathways Faculty Mentor Resources and Feedback
In the spring semester of the first year, Pathways students are given the opportunity to be assigned a mentor from their specific academic department. The Academic Support Center will facilitate this process by helping to match the students, provide a mixer later in the spring semester for students to meet their mentors, and then start the program in earnest, the Pathways students become sophomores. In their sophomore year, former Pathways students will have the opportunity to meet with their mentor a few times per month, and receive guidance from someone who has the same academic interests and who has pursued a similar course of study. 

If you have questions about this program, please email

Frequently Asked Questions

Do I have to sign in to use the computers?
Sign-in is required for all computer use, whether for assignments, internet, printing or personal use. We keep a record to help us understand and anticipate students' computer needs.

Do you have textbooks I can borrow?
No, the Academic Support Center does not have a textbook borrowing library.

How long are tutoring appointments?
Tutoring appointments are 30 minutes. If the tutor does not have a scheduled appointment after your session, the session may continue for another 30 minutes. TRiO, Pathways and students taking online classes may schedule 60-minute appointments. Tardiness will not extend the original appointment. If a student arrives 15 minutes late, they may be asked to reschedule.

How do I make or cancel an appointment?
Appointments can be made or changed in three ways:
At the ASC front desk, 107 Huber
By phone, (716) 880-2214
Or, make an appointment online

How do I sign out a calculator?
Graphing, scientific and basic calculators may be borrowed at the ASC counter (Huber 107) with your student ID. Items may be borrowed in increments of up to four hours at a time.

What else may I borrow?
Glue sticks

The follow items may also be borrowed, but may only be used within the ASC or the library:
Cat skeletal bones

Who's my Pathways Coach?
Every Pathways student is assigned a Pathways Coach for the academic year. Each coach will contact their students via email at the start of the school year. Pathways students may also learn who they are assigned to with their student ID at the ASC counter in Huber 107.

Who is my tutor?
Tutors are selected when the student makes their appointment. The student can verify their selection by going to the view/cancel screen within Accutrack, our appointment software. On the day of the appointment, while signing in, the name of the tutor will flash on the screen. The ASC staff is available to assist the student in connecting with their tutor.

Can I take my make-up test at the ASC?
Make-up tests are not proctored by the ASC; rather, students must work directly with professors to complete make-up tests.

How do I know if I am signed in or out?
To sign in for an appointment, the student must log in using their 8-digit student ID number for both username and password. Upon login, a confirmation flashes across the screen, stating date, time, subject and tutor's name. A confirmation also appears upon signing out, stating session duration, subject and date. A tutor evaluation will occasionally be offered before the sign-out confirmation appears. The survey is optional but greatly appreciated, as it is an excellent way to provide feedback to tutors.

Am I allowed to take my test at the ASC?
Testing accommodations for students registered with the Office of Accessibility Services (OAS) is housed within the Academic Support Center in Huber 107. Qualified students may complete tests, quizzes and exams in this separate location. Students may schedule their testing appointments prior to the date of the assessment, using their student ID. Walk-ins are welcome, but appointments help OAS prepare for students' needs (computer setup, assistive technology, reader assignment, etc.).

Appointments can be made or changed in three ways:
At the ASC front desk, 107 Huber
By phone, (716) 880-2214
Or, make an appointment online

May I print a record of my tutoring visit(s)?
Yes, students may print a report of their tutoring session(s) at the Academic Support Center, in Huber 107. Specific dates and times may be selected, going back as far as the start of the current semester. A staff member will be present to assist in printing record(s).

What is TRiO and how do I know if I qualify?
Medaille College's TRiO Student Support Services (SSS) program can help! TRiO SSS is a federally funded program whose mission is to help eligible participants graduate with the grades and skills necessary for success in school and in life, after graduation. Students admitted into the TRiO SSS program receive free services above and beyond those available to the general College population. Medaille's TRiO SSS program has served more than 200 low income, first-generation students per year, since 1980. We take an integrated approach, developing each participant's leadership potential during their years at Medaille. Learn more about TRiO SSS.

Can I drop off my paper to be edited?
No. If you need assistance with a paper, you may make an appointment to work with a tutor. Your tutor will help you identify and correct grammar mistakes, as well as learn to use proper grammar in the future.

When I arrive at the ASC for an appointment, how do I check in?
Please sign in at the ASC front desk, located at Huber 107. Students should sign in at the computer and then alert a staff member to their arrival. If you need help, staff is available to assist in signing in or in making/changing an appointment.

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Academic Success Center